CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Bo's Auto and Truck Repair in Holbrook

Auto Repair Near Blue Point
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Reviews

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Thank you Larry!!! Followed them from around the corner from my home to Holbrook. Best repair shop, fair prices and honest. Wonderful family owned shop! Everyone is very nice.

, 08/28/2022

Ok I've been to many shops and when I tell you that this particular shop is on point I mean it. Mike, Larry and Crystal are amazing in what they do. These mechanics are the real deal. And Crystal is amazing at making you real comfortable in bringing in your vehicle to there shop and rest assured it goes in sick and comes out with a dealer tag trust me. I bought my 2012 wrangler jk to there shop for a constant engine shut off and they nailed it. I highly recommend this shop to everyone stop by you won't be disappointed.

, 08/28/2022

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I know it's hard to believe but I found an honest mechanic. Pleasure to deal with. The man is not looking to overcharge you. He is quite fair. I would highly recommend them.

, 08/28/2022

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