CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Bo's Auto and Truck Repair in Holbrook

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Reviews

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Honest, dependable & reliable.

, 11/05/2021

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Great place nice people.

, 10/21/2021

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I brought my Kia into Bo's for a brake job some months after being told by my now "former" mechanic that you MUST change the rotors even if they look fine whenever changing the brake pads. The mandate came with scary scenarios like the brakes will squeal and you'll end up having to pay double when they fail etc... The owner at Bo's said that's not necessarily true especially if the rotors themselves look good. Sure enough they were fine and he gave me a modest bill for the just the pads! The car brakes beautifully and it's really nice to deal with an honest company that uses top name parts. Fast forward to this morning with multiple issues, windshield wipers loose and the pump wasn't working, the right directional was making a fast blinker sound, plus my right passenger door wouldn't open fully due to impact. Chris was the mechanic who fixed all three issues in literally 10 mins and charged me only twenty $20!!! I thought he was joking....but no just another top mechanic and honest broker at Bo's auto repair ? I plan to be moving further west on the LI but will bring anything major to these guys in the future, truly an extraordinary find. Drive slow as your GPS ("waze" works perfectly) shows you're close as their set back off the road a bit and it's easy to miss the driveway.

, 08/26/2021

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